Shipping policy
Shipping Policy
At Alvo, we are committed to delivering your order quickly and safely.
Shipping Timeframes
Estimated delivery times:
1–5 business days
Please note that delivery times are estimates and may vary due to courier delays or unforeseen circumstances.
Shipping Costs
We offer free shipping on all orders.
Order Tracking
Once your order has been dispatched, you will receive a tracking number via email so you can monitor your delivery.
Delivery Issues
If you experience any issues with your delivery (delays, missing parcels, etc.), please contact us and we will assist you as quickly as possible.
Incorrect Shipping Information
Please ensure your shipping details are correct at checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer.
Failed Deliveries
If a delivery attempt is unsuccessful and the parcel is returned to us, additional shipping fees may apply for re-delivery.
Damaged or Lost Packages
If your package arrives damaged or is lost in transit, please contact us within 48 hours with:
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Your order number
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Photos (if applicable)
We will investigate and resolve the issue as quickly as possible.
Contact Us
If you have any questions about shipping, please contact us at:
📧 alvosupport@gmail.com
This policy is subject to change without notice.